Welcome to nammaLoo ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") designed to help users locate nearby public toilets and improve urban sanitation infrastructure.

We collect various types of information to provide you with the best possible service while maintaining your privacy and security.

We use the collected information responsibly and transparently to enhance your experience and improve our services.

• Service Provision: To provide, maintain, and continuously improve the App's reliability, accuracy, and relevance for locating public facilities.
• Personalized Recommendations: To recommend accurate, up-to-date locations based on your current position, preferences, and usage patterns.
• Infrastructure Insights: To develop anonymized insights and reports used in urban planning and sanitation infrastructure development initiatives.
• Community Safety: To ensure community safety by moderating reported toilet locations, reviewing flagged content, and maintaining data quality.
• Communication: To communicate important updates, safety alerts, feature announcements, or promotional offers (only with your explicit consent).
• Technical Optimization: To optimize app performance, fix bugs, and ensure compatibility across different devices and operating systems.

We process your personal information based on one or more of the following legal bases under applicable data protection laws:

• Consent: When you explicitly agree to data processing for specific purposes, such as location tracking or marketing communications.
• Legitimate Interest: Our legitimate business interest in providing a safe, reliable, and continuously improving service to our users and the community.
• Contract Performance: To fulfill our obligations under the terms of service or to take steps at your request prior to entering into a contract.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations under Indian data protection and privacy laws.

We are committed to protecting your privacy and only share information when necessary and with appropriate safeguards.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. You have the right to request deletion of your data at any time, subject to legal and operational requirements.

We implement industry-standard security measures including encrypted storage, TLS connections, access controls, regular security audits, and employee training. While we strive for complete security, no digital method is 100% secure, and we continuously work to enhance our security measures.

Under applicable data protection laws, you have comprehensive rights regarding your personal data:

• Access: Request access to your personal data and information about how it's processed.
• Rectification: Request correction of inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data under certain circumstances.
• Portability: Request transfer of your data to another service provider in a structured format.
• Restriction: Request limitation of processing under specific conditions.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: Withdraw previously given consent at any time without affecting prior processing.

We may use cookies, SDKs, and other technologies from trusted third parties (such as Google Firebase, mapping APIs, and analytics providers) to enable core functionality and gather insights. You can control their usage through app settings and device preferences.

Our service is not intended for users under 18 years of age. Users under 18 should not use the app without appropriate parental supervision and consent. We do not knowingly collect personal data from minors without proper authorization.

Your data may be processed outside India, including in jurisdictions with different data protection laws. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your data during international transfers.

This privacy policy may be updated periodically to reflect changes in technology, regulation, legal requirements, or our services. We will notify you of significant changes through in-app notifications, email, or prominent website notices, and the updated policy will include a new effective date.

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact our Data Protection Officer or support team: